How long does shipping take?
Following successful payment approval, we strive to have your order shipped as quickly as possible, usually within 1-3 business days. Delivery dates are estimates only. Delivery dates may be anywhere from 4 days to 2 weeks for standard shipping. Non-stock/special order items may require approximately 4-6 weeks to ship. Weekends and holidays are not calculated in the delivery days. If your order is time-sensitive, please contact us to confirm shipping and delivery times before you place your order.
What shipping methods does 1 Cute Pooch use?
We use United States Postal Service to ship our products. The customer decides which shipping method to use during the checkout process, where they can view different shipping rates for their order.
What are 1 Cute Pooch’s shipping rates?
Shipping charges are based on the type of service selected, the weight of the shipment and the delivery destination. To determine the shipping rate for your order, place the desired items in the cart, then enter your zip code in the "View Cart" page to get shipping rates to your destination. You may select a different shipping method by using the pull-down menu on the "View Cart" page. International customers can obtain shipping rates by selecting their country from the pull-down menu and entering their postal code.
What do I do if I have special delivery instructions?
1 Cute Pooch cannot accommodate special instructions for delivery such as leaving at the side-door or leaving with the concierge. USPS and Fdedex do not accommodate these special instructions and 1 Cute Pooch is bound by the services provided by each courier.
Does 1 Cute Pooch ship outside the USA?
We ship to North and South American countries, most European and Latin American countries, Australia and Oceania, and selected countries in Asia and Africa. For international orders, shipping address MUST match billing address or we will not ship the order. In additional, signature confirmation may also be required.
Some products that are shipped directly from the manufacturers may have other shipping restrictions. Please read the product page for more information.
How do I track my order?
USPS: All domestic orders are shipped with Delivery Confirmation. International orders shipped via Global Express Mail includes delivery tracking. You may check the tracking number for your order by logging into your account, and going to your order history.