Within 10 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding receipt or invoice for merchandise exchange or store credit, subject to the following limitations:
All returns require prior written approval by 1 Cute Pooch and a Return Authorization Number, which will be issued to you. Once you have received the RA#, you must ship your return within 10 days before it expires. Returns with expired RA# will not be accepted.
Please send your insured, postage-paid package to us via U.S. Mail (insured), FedEx or UPS. This will ensure protection over loss and damages as well as prompt delivery. We will not accept C.O.D.s returns.
To return an item, please fill out the contact us form and let us know the item(s) you want to exchange, and the reasons(s) for the return. You will receive an email response with a Return Authorization Number that must be clearly written on the outside of your package, as well as further instructions. Returns received without a Return Authorization Number issued by 1 Cute Pooch will not be accepted.