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Returns Policy


Within 10 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding receipt or invoice for merchandise exchange or store credit, subject to the following limitations:

  • We reserve the right to refuse a return on any product that does not meet the requirements that it be new, unused and undamaged.
  • Shipping and handling fees are non-refundable.
  • We cannot accept returns on the following items: Sale or clearance items, perishable items, seasonal items, formal apparel, drop shipped items (please see product page for information) custom made or personalized items, special order items, beds, strollers, treats, toys, or carriers. 
  • Only one return per order. I.e., we will not accept a return on a return.
  • If the item is defective upon receipt by customer or if there was a shipping error on the part of 1 Cute Pooch, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. Please note that we will not be held responsible for any damage to a product caused by tear and wear.
  • If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.

All returns require prior written approval by 1 Cute Pooch and a Return Authorization Number, which will be issued to you. Once you have received the RA#, you must ship your return within 10 days before it expires. Returns with expired RA# will not be accepted.

Please send your insured, postage-paid package to us via U.S. Mail (insured), FedEx or UPS. This will ensure protection over loss and damages as well as prompt delivery. We will not accept C.O.D.s returns.

To return an item, please fill out the contact us form and let us know the item(s) you want to exchange, and the reasons(s) for the return. You will receive an email response with a Return Authorization Number that must be clearly written on the outside of your package, as well as further instructions. Returns received without a Return Authorization Number issued by 1 Cute Pooch will not be accepted.