As pet ID tags are custom items, we do not accept returns. This means, if no mistakes have been made, the tag is not defective, and you simply change your mind, the tag is not returnable.
Obviously, if we made an error, we will remake and reship at no extra charge when the customer contacts us to let us know. At our discretion, we may ask for the original tag to be returned. We would include a first class stamp with the replacement tag as reimbursement for the shipping, or paypal the customer the cost of the stamp to send it back.
if the customer makes a typo or mistake, the item cannot be returned and there will be no refunds. It is the responsibility of the customer to check for mistakes or typos before submitting their info.
If you discover a typo or error after placing an order, please contact us ASAP. Note that we ship orders quickly, so you need to let us know before your item has been made. If we have not made the item, we will be more than happy to correct any of your information. However, if the item has been made, we will not be able to make any changes.